Privacy Policy

This Privacy Policy explains how Via 313 ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at via313-pizzas.rest, place an order, subscribe to our communications, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care.

Please read this Privacy Policy carefully before using our website or providing us with any personal information. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. If you are a resident of California, additional rights and protections may apply to you as outlined in the dedicated California Privacy Rights section below.

1. About Us and Our Contact Information

Via 313 is a food service business operating in the United States. We operate and manage our online presence through our website located at via313-pizzas.rest. We take our responsibility as a data controller seriously and are committed to ensuring that your personal information is handled in accordance with applicable law.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, you may contact us using the following details:

We will respond to all legitimate privacy-related inquiries within a reasonable timeframe and no later than forty-five (45) days from the date of receipt, in accordance with applicable law.

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The types of information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, contact us, or otherwise use our services, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (including street address, city, state, ZIP code)
• Date of birth (when applicable for age verification purposes)
• Username and password (when you create an account)
• Profile preferences and dietary restrictions (if voluntarily provided)

2.2 Payment and Transaction Information

When you make a purchase through our website or mobile platform, we collect information necessary to process your payment. This may include:

• Credit or debit card details (processed through our secure third-party payment processors)
• Billing address
• Order history, including items purchased, quantities, and transaction amounts
• Refund and dispute history

Please note: We do not store your complete credit card number on our servers. Payment card data is handled by our PCI-DSS compliant third-party payment processors.

2.3 Usage and Behavioral Data

When you visit our website, we automatically collect certain information about your browsing behavior and interaction with our platform, including:

• Pages viewed and time spent on each page
• Links and buttons clicked
• Search queries entered on the website
• Items viewed, added to cart, or abandoned
• Referring website URLs (the page you visited before arriving at our site)
• Timestamps and session duration

2.4 Device and Technical Information

We automatically collect technical information from the devices you use to access our website, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Language and time zone preferences
• Unique device identifiers
• Geolocation data (with your consent, where required by law)

2.5 Communications and Customer Support Data

When you contact us by email, phone, online chat, or any other communication channel, we may collect and retain:

• The content of your messages, emails, or calls
• Your contact details provided during the communication
• Records of any complaints, inquiries, or feedback submitted
• Notes and records maintained by our customer support team

2.6 Marketing Preferences and Survey Data

If you subscribe to our email newsletter, promotional communications, or participate in surveys, contests, or promotions, we may collect:

• Email address and communication preferences
• Survey responses, ratings, and reviews
• Promotion participation records
• Opt-in and opt-out preferences

2.7 Information Collected Automatically via Cookies

Our website uses cookies and similar tracking technologies to enhance your experience and collect data about how our website is used. Please see Section 8 (Cookie Policy) for more detailed information about the cookies we use and how you can manage your cookie preferences.

2.8 Information from Third Parties

We may also receive information about you from third parties, including:

• Social media platforms (if you log in or connect your account)
• Third-party delivery platforms and food ordering aggregators
• Marketing and analytics partners
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are necessary for the operation of our food service business and the provision of a high-quality customer experience:

3.1 Order Processing and Service Delivery

• Processing and fulfilling your online food orders
• Coordinating delivery or pickup arrangements
• Processing payments and issuing receipts or invoices
• Handling order modifications, cancellations, and refunds
• Sending order confirmation and status update notifications

3.2 Account Management

• Creating and managing your customer account
• Verifying your identity and authenticating access to your account
• Maintaining records of your order history and preferences
• Providing password recovery and account security services

3.3 Customer Support and Communications

• Responding to your inquiries, complaints, and feedback
• Providing technical assistance and troubleshooting support
• Communicating important updates about your orders or our services
• Notifying you of changes to our terms, policies, or menu offerings

3.4 Analytics and Website Improvement

• Analyzing how visitors use our website to improve user experience
• Understanding customer preferences to optimize our menu and offerings
• Monitoring the performance and security of our website
• Conducting internal research and business analytics
• Testing new features and functionality before release

3.5 Marketing and Promotional Communications

With your consent where required, or on the basis of our legitimate business interests where permitted by law, we may use your information to:

• Send promotional emails, special offers, and discounts
• Inform you about new menu items, seasonal specials, and events
• Deliver personalized marketing messages based on your order history and preferences
• Run loyalty and rewards programs
• Conduct surveys and request reviews or feedback

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.6 Legal Compliance and Business Protection

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and investigating fraud, security breaches, and illegal activity
• Enforcing our Terms of Service and other policies
• Responding to legal requests, court orders, and government investigations
• Protecting the rights, property, and safety of Via 313, our customers, and the public

4. How We Share Your Information

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own independent marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business and delivering our services. These providers may have access to your personal information only to the extent necessary to perform their services and are contractually obligated to keep your information confidential and secure. Categories of service providers include:

• Payment processors: To securely handle credit and debit card transactions
• Delivery and logistics partners: To fulfill and coordinate food delivery orders
• Cloud hosting and IT services: To host and maintain our website and data infrastructure
• Email and communication platforms: To send order confirmations and marketing messages
• Analytics providers: To help us understand website usage and performance
• Customer support platforms: To manage and respond to customer inquiries
• Marketing and advertising platforms: To deliver targeted advertising and promotional campaigns

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, courts, or other third parties if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or other legal agreements
• Protect the rights, property, or safety of Via 313, our customers, or others
• Detect, investigate, or prevent fraud, abuse, or illegal activity
• Respond to an emergency situation involving risk to life or safety

4.3 Business Transfers

In the event of a merger, acquisition, asset sale, restructuring, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity or successor company. We will notify you of any such change by posting a notice on our website and, where required by law, by sending you direct notification.

4.4 With Your Consent

We may share your personal information with additional third parties when you have provided explicit consent to such sharing, or where you have requested that we do so as part of a specific service or promotion.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for business analysis, industry research, marketing, or other lawful purposes.

5. Data Security

The security of your personal information is of the utmost importance to us. We implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, destruction, or misuse.

5.1 Technical Security Measures

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted to and from our website
• Encryption of sensitive data stored in our databases
• Firewalls, intrusion detection systems, and network monitoring
• Regular security assessments and vulnerability testing
• Access controls and authentication protocols limiting employee access to personal data

5.2 Administrative Security Measures

• Employee training on data privacy and security best practices
• Confidentiality agreements with staff and contractors who handle personal data
• Data privacy and security policies reviewed and updated regularly
• Vendor due diligence procedures for third-party service providers

5.3 Limitations

While we take all reasonable precautions to safeguard your personal information, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

You are also responsible for maintaining the security of your account credentials. Please choose a strong password, keep it confidential, and notify us immediately if you suspect unauthorized access to your account.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to the personal information we hold about you:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide you with this information in a portable, commonly used format where technically feasible.

6.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. We will take reasonable steps to verify the accuracy of your correction request before implementing changes.

6.3 Right to Deletion

You have the right to request that we delete the personal information we hold about you, subject to certain exceptions. We may retain your information where we are required to do so by law, to complete a transaction you requested, to detect security incidents, or for other legitimate business purposes permitted by applicable law.

6.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to have that information transmitted to another service provider where technically feasible.

6.5 Right to Opt Out of Marketing

You have the right to opt out of receiving marketing and promotional communications from us at any time. You may exercise this right by:

• Clicking the "unsubscribe" or "opt-out" link included in any marketing email
• Contacting us directly at [email protected]
• Updating your communication preferences in your account settings

6.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, provide a different quality of service, or suggest that you will receive inferior treatment because you chose to exercise your rights under this Privacy Policy or applicable law.

6.7 California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). In addition to the rights described above, California residents have the right to:

• Know what categories and specific pieces of personal information we have collected about you
• Know the categories of sources from which we collected your personal information
• Know the business or commercial purpose for collecting your personal information
• Know the categories of third parties with whom we share your personal information
• Opt out of the sale or sharing of your personal information (we do not sell your personal data)
• Limit the use and disclosure of sensitive personal information
• Correct inaccurate personal information
• Delete personal information collected from you

To submit a verifiable consumer request under CCPA/CPRA, please contact us at [email protected]. We will verify your identity before processing your request. You may designate an authorized agent to submit a request on your behalf, provided the agent presents written authorization or a valid power of attorney.

California residents may also contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General at oag.ca.gov with complaints or inquiries about our data practices.

6.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"

We will acknowledge receipt of your request within ten (10) business days and will respond to your request within forty-five (45) calendar days. If we require additional time to respond, we will notify you of the extension and the reason for the delay. We may need to verify your identity before fulfilling your request.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes. The following general retention periods apply:

When your personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data retention procedures and applicable law.

8. Cookie Policy

Our website uses cookies, web beacons, pixels, and other similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and actions taken on the site.

8.2 Types of Cookies We Use

• Essential / Strictly Necessary Cookies: Required for the basic functioning of our website, including enabling you to navigate the site, use the shopping cart, and complete purchases. These cookies cannot be disabled.
• Performance and Analytics Cookies: Allow us to collect information about how visitors use our website, including which pages are most visited and any error messages encountered. We use this data to improve the website's performance.
• Functionality Cookies: Enable the website to remember choices you make (such as your username, language, or region) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests, limit the number of times you see an advertisement, and measure the effectiveness of advertising campaigns.

8.3 Managing Your Cookie Preferences

You can control and manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete cookies already stored on your device, or be notified when cookies are being set. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For more detailed information about our use of cookies and how to manage your preferences, please refer to our full Cookie Policy available on our website at via313-pizzas.rest.

9. Children's Privacy

Our website, services, and online ordering platform are intended for use by individuals who are eighteen (18) years of age or older. We do not knowingly collect, process, or store personal information from children under the age of 18.

If you are under the age of 18, please do not use our website or provide us with any personal information. If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take prompt steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and take reasonable measures to ensure that we do not knowingly collect information from minors. In the event that we become aware that we have inadvertently collected personal information from a child under 13, we will delete such information as soon as practicable.

10. International Data Transfers

Via 313 is based in the United States, and our website and services are primarily operated and managed within the United States. If you access our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your personal information to the United States and agree that such transfer is necessary for us to provide you with our services. We take appropriate steps to ensure that any international transfers of personal data are handled in compliance with applicable law and that your information receives adequate protection.

If you are located in a jurisdiction with data transfer restrictions, we will apply appropriate safeguards to protect your personal information, such as using standard contractual clauses approved by relevant authorities, or relying on other lawful transfer mechanisms where applicable.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery apps, or other online services. These third-party sites operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of any third-party websites and encourage you to review their privacy policies before providing any personal information.

The inclusion of a link to a third-party website does not constitute an endorsement of that website, its content, or its privacy practices by Via 313.

12. Social Media and Online Platforms

We maintain a presence on various social media platforms and may use social media plugins or widgets on our website. When you interact with these features, the social media provider may collect information about you, including your IP address and the page you are visiting. This information is governed by the social media provider's own privacy policy.

If you choose to interact with us through social media, please be aware that any information you post publicly may be seen and used by others. We are not responsible for the privacy practices of social media platforms.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no industry-wide consensus on how to respond to DNT signals. Our website does not currently respond to DNT signals from browsers. However, you can manage your privacy preferences through your browser settings and our cookie management tools as described in Section 8 above.

14. How to File a Complaint with a Data Protection Authority

If you believe that we have violated your privacy rights or have not handled your personal information in accordance with applicable law, we encourage you to first contact us directly so we can attempt to resolve your concern:

• Email: [email protected]
• Website: via313-pizzas.rest

If you are not satisfied with our response, you may have the right to file a complaint with the appropriate data protection authority or consumer protection agency in your jurisdiction. In the United States, relevant authorities include:

Residents of other states should contact their respective state attorney general's office or consumer protection agency for guidance on filing privacy-related complaints.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the ways in which we collect and use your personal information. When we make material changes to this policy, we will update the "Last Updated" date at the top of the page.

For significant changes, we may also notify you by sending an email to the address associated with your account or by displaying a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our website and services after any changes to this Privacy Policy have been posted constitutes your acceptance of the updated policy. If you do not agree with the updated policy, please discontinue use of our website and services and contact us to request deletion of your account and personal data.

16. Legal Basis for Processing Personal Information

We process your personal information on the following legal bases, as applicable under United States federal and state law:

• Performance of a Contract: To process and fulfill your orders, manage your account, and deliver the services you have requested
• Legitimate Business Interests: For fraud prevention, security monitoring, website analytics, business operations, and improving our services
• Compliance with Legal Obligations: To meet our obligations under applicable federal, state, and local laws, including tax and accounting requirements
• Your Consent: Where we rely on your consent for marketing communications, personalization, or other non-essential processing activities. You may withdraw your consent at any time.

17. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.