Terms of Service

Effective Date: April 11, 2026  |  Last Updated: April 11, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Via 313 ("Via 313," "we," "us," or "our"), governing your access to and use of the Website located at via313-pizzas.rest and all related services, features, content, and functionality offered by Via 313 (collectively, the "Services").

By accessing the Website, creating an account, browsing menu items, placing an order, or otherwise engaging with any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are using the Services on behalf of a business entity or organization, you represent and warrant that you have the authority to bind such entity to these Terms.

You must be at least thirteen (13) years of age to use this Website. If you are under the age of majority in your state of residence, you may only use this Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms. We reserve the right to verify your age at any time and to deny service to anyone who fails to meet our age requirements.

Your continued use of the Website following the posting of any changes to these Terms constitutes acceptance of those changes. We encourage you to review these Terms periodically to remain informed of our current policies.

2. Description of Services

Via 313 is a food service business specializing in Detroit-style pizza and related food and beverage products. Through our Website located at via313-pizzas.rest, we offer the following services to our customers:

• Online Menu Browsing: Users may view our full menu of food and beverage offerings, including descriptions, pricing, ingredients, and nutritional information where available.
• Online Ordering: Users may place orders for food and beverages for pickup or delivery, subject to availability and service area limitations.
• Account Management: Users may create and manage personal accounts to store order history, save preferences, and expedite future orders.
• Promotional Offers: We may periodically offer discounts, coupons, loyalty rewards, and other promotional benefits through the Website.
• Customer Support: Users may contact our team with questions, complaints, or feedback related to orders and services.
• Location and Hours Information: Users may access information about our restaurant locations, operating hours, and contact details.
• Catering and Special Event Services: Information regarding catering and group order services may be provided on the Website.

Via 313 reserves the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice. We do not guarantee that the Website or any feature thereof will be available on an uninterrupted or error-free basis. Menu items, pricing, and availability are subject to change at our discretion.

Certain portions of our Services may be provided by or through third-party platforms, delivery partners, or payment processors. Use of those third-party services may be subject to additional terms and conditions imposed by those third parties.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Services, you agree to:

• Provide accurate, complete, and current information when creating an account or placing an order.
• Maintain the confidentiality of your account credentials and accept responsibility for all activities that occur under your account.
• Notify us immediately at [email protected] if you suspect unauthorized access to your account.
• Use the Website and Services only for lawful purposes consistent with these Terms and all applicable federal, state, and local laws and regulations.
• Comply with all applicable laws, including but not limited to laws governing online conduct, consumer protection, and the transmission of data.
• Be present and available to receive delivery orders at the address and time specified during checkout.
• Ensure that any order placed for alcoholic beverages (where applicable) is placed by a person of legal drinking age.

3.2 Prohibited Activities

You agree that you will not, under any circumstances, engage in any of the following prohibited activities:

• Use the Website or Services for any fraudulent, deceptive, or unlawful purpose.
• Submit false, misleading, or inaccurate information in connection with any order, account, or communication.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Attempt to gain unauthorized access to any portion of the Website, other user accounts, or any systems or networks connected to the Website.
• Use automated tools, bots, scrapers, or scripts to access, collect, or extract data from the Website without our express written permission.
• Upload or transmit any viruses, malware, or other malicious code that could damage, disable, or impair the Website or its infrastructure.
• Interfere with or disrupt the integrity or performance of the Website or the servers and networks connected to it.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used in connection with the Website.
• Copy, reproduce, distribute, publicly display, modify, or create derivative works based on any content from the Website without our express written consent.
• Place fictitious, duplicate, or malicious orders with intent to disrupt operations, cause financial harm, or damage Via 313's reputation.
• Engage in any conduct that restricts or inhibits any other person's use or enjoyment of the Website.
• Violate any applicable local, state, federal, or international law or regulation in connection with your use of the Services.
• Harvest or collect personal information about other users without their consent.
• Use the Website to send unsolicited communications (spam) or to engage in phishing activities.

Via 313 reserves the right to investigate any suspected violation of these provisions and, at its sole discretion, to suspend or terminate access to the Services, remove content, or take any other action it deems appropriate, including cooperation with law enforcement authorities.

4. Account Registration and Security

To access certain features of the Website, you may be required to create a user account. When registering, you agree to provide truthful, accurate, and complete information and to update such information as necessary to keep it current. You are solely responsible for safeguarding your account username and password and for any activity that occurs under your account.

Via 313 will not be liable for any loss or damage arising from unauthorized use of your account credentials. You agree to immediately notify us of any known or suspected security breach by emailing us at [email protected]. We reserve the right to suspend or terminate your account at any time if we believe that security has been compromised or that you have violated these Terms.

You may not transfer, sell, or assign your account to any other person without our prior written consent. Each user may maintain only one account unless we have expressly authorized otherwise in writing.

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement

By submitting an order through our Website, you are making an offer to purchase the selected items. All orders are subject to availability and confirmation by Via 313. We reserve the right to decline or cancel any order at our sole discretion, including in cases of suspected fraud, pricing errors, unavailability of items, or inability to verify payment information.

You will receive an order confirmation via email or through the Website once your order has been successfully received. This confirmation constitutes acceptance of your offer. Via 313 shall not be liable for any failure to fulfill an order resulting from circumstances beyond our reasonable control.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, or other charges, which will be calculated and disclosed to you prior to completing your order. Via 313 strives to ensure pricing accuracy; however, in the event of a pricing error, we reserve the right to cancel the order and notify you, providing you the option to reorder at the correct price.

5.3 Payment

Payment for orders must be made in full at the time of order placement through the accepted payment methods made available on the Website. By providing payment information, you represent and warrant that: (i) the payment information you provide is accurate and complete; (ii) you are authorized to use the payment method; and (iii) charges incurred by you will be honored by your financial institution.

Via 313 uses third-party payment processors to handle transactions. We do not store complete credit card information on our servers. Your use of payment processing services is subject to the terms of the applicable third-party payment processor. All payment information is encrypted using industry-standard SSL (Secure Sockets Layer) technology.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you are unsatisfied with your order due to a quality issue or error on our part, please contact us at [email protected] within a reasonable time of receiving your order. We will review your request and, at our sole discretion, offer a replacement, store credit, or refund as appropriate. Refund requests will be reviewed on a case-by-case basis in accordance with applicable consumer protection laws.

6. Intellectual Property Rights

All content, materials, and intellectual property appearing on the Website, including but not limited to text, graphics, logos, photographs, images, audio and video clips, digital downloads, data compilations, software, and the overall design and layout of the Website (collectively, "Content"), are the exclusive property of Via 313 or its licensors and are protected by United States copyright, trademark, trade dress, and other applicable intellectual property laws.

The Via 313 name, logo, and all related trade names, trademarks, service marks, and trade dress are the proprietary marks of Via 313. All other trademarks appearing on the Website are the property of their respective owners. Nothing in these Terms grants you any right or license to use any trademark, logo, or trade name of Via 313 or any third party without the prior express written consent of the applicable owner.

Subject to these Terms, Via 313 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial purposes of browsing the menu, placing orders, and using associated features. This license does not include the right to:

• Reproduce, duplicate, copy, or sell any portion of the Website or its Content;
• Use data mining, robots, or similar data gathering tools;
• Download or copy account information for the benefit of another merchant;
• Use or display the Content for any commercial purpose without our express written consent.

Any unauthorized use of the Content terminates the license granted herein and may constitute copyright infringement or trademark infringement, exposing you to civil and criminal liability under federal and state laws, including the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

If you believe that your copyrighted work has been reproduced on the Website in a way that constitutes copyright infringement, please contact us at [email protected] with sufficient detail to allow us to locate and evaluate the allegedly infringing material.

7. User-Generated Content

To the extent our Website permits you to submit reviews, comments, feedback, photographs, or other content ("User Content"), you grant Via 313 a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, display, and otherwise exploit such User Content in any media format and through any media channels, in connection with our business and marketing activities.

You represent and warrant that: (i) you own or have the necessary rights to the User Content you submit; (ii) the User Content does not infringe any third-party intellectual property rights, privacy rights, or other rights; and (iii) the User Content does not contain false, defamatory, harmful, or offensive material. Via 313 reserves the right to remove any User Content at its sole discretion without notice.

8. Disclaimer of Warranties

Via 313 does not warrant that:

• The Website will be available on an uninterrupted, timely, secure, or error-free basis;
• The results that may be obtained from the use of the Website will be accurate or reliable;
• The quality of any products, services, information, or other material obtained through the Website will meet your expectations;
• Any errors in the Website or its content will be corrected;
• The Website is free from viruses or other harmful components.

Allergen and nutritional information provided on the Website is intended for general informational purposes only. Our kitchen handles common allergens including wheat, dairy, eggs, nuts, and soy. We cannot guarantee that cross-contamination will not occur. Customers with severe food allergies should contact us directly before placing an order at [email protected].

9. Limitation of Liability

In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, the liability of Via 313 shall be limited to the maximum extent permitted by law. In no event shall the aggregate liability of Via 313 to you for all claims arising out of or relating to your use of the Website or Services exceed the greater of: (i) the total amount you paid to Via 313 in the twelve (12) months preceding the event giving rise to the claim; or (ii) one hundred United States dollars ($100.00).

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In such jurisdictions, Via 313's liability will be limited to the fullest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Via 313, its owners, officers, directors, employees, contractors, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in any way related to:

• Your use of or access to the Website or Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable law, rule, or regulation;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any User Content you submit, post, or transmit through the Website;
• Any fraudulent, deceptive, or harmful activity you engage in through the Website;
• Any dispute or issue between you and any third party in connection with the Services.

Via 313 reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Via 313 in asserting any available defenses. You agree not to settle any such matter without the prior written consent of Via 313.

11. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Via 313. These links are provided solely for your convenience and do not constitute an endorsement or recommendation by Via 313 of those third-party websites or their content, products, or services. Via 313 has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

When you use third-party delivery platforms or payment processors, you are subject to their respective terms of service and privacy policies. We encourage you to review those terms carefully before using such services. Your interactions with third parties are solely between you and those third parties.

12. Privacy and Data Collection

Your use of the Website is also governed by our Privacy Policy, which is available at via313-pizzas.rest and is incorporated into these Terms by this reference. The Privacy Policy describes how we collect, use, and share information about you when you use our Services. By using the Website, you consent to the collection and use of your information as described in the Privacy Policy.

To the extent required by applicable law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) for general consumer protection purposes, we will process your personal information in accordance with our Privacy Policy and applicable legal requirements.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Via 313 operates, without regard to its conflict of law principles. Any legal action or proceeding arising under or relating to these Terms or your use of the Website that is not subject to arbitration as set forth below shall be brought exclusively in the federal or state courts of competent jurisdiction located in the state where Via 313 maintains its principal place of business.

You hereby consent to personal jurisdiction and venue in such courts and waive any objection to the laying of venue of any such legal proceeding in said courts. You also waive any claim that any such proceeding brought in said courts has been brought in an inconvenient forum.

These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") informally by contacting Via 313 at [email protected]. You agree to provide Via 313 with a written description of the Dispute, your proposed resolution, and your contact information. Via 313 will attempt to respond within thirty (30) days of receipt. If the Dispute is not resolved within sixty (60) days after Via 313 receives your written notice, you may proceed to formal dispute resolution as set forth below.

14.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE FINALLY RESOLVED THROUGH BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, WHICH ARE AVAILABLE AT www.adr.org. The arbitration will be conducted in the English language. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitration shall take place in the county and state where Via 313 maintains its principal place of business, unless otherwise agreed by the parties or required by the AAA's Consumer Arbitration Rules. Each party shall bear its own costs and attorneys' fees, except as otherwise required by law or the AAA's rules.

14.3 Class Action Waiver

YOU AND VIA 313 AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of the arbitration provision shall be null and void.

14.4 Jury Trial Waiver

BY AGREEING TO THESE TERMS, YOU AND VIA 313 EACH WAIVE THE RIGHT TO A JURY TRIAL WITH RESPECT TO ANY DISPUTE ARISING UNDER OR RELATING TO THESE TERMS OR THE SERVICES, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

15. Term and Termination

These Terms shall remain in full force and effect while you use the Website or Services. Via 313 reserves the right, at its sole discretion, to suspend or terminate your account and access to the Website and Services, with or without notice and without liability, for any reason, including if Via 313 believes that you have violated or acted inconsistently with the letter or spirit of these Terms.

Upon termination of your account or access to the Services for any reason, the following provisions shall survive termination: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and any other provisions that by their nature should survive termination.

You may terminate your account at any time by contacting us at [email protected] with a written request to close your account. Termination of your account will not affect any orders that are in progress or any obligations that have already accrued.

16. Changes to These Terms

Via 313 reserves the right to modify, update, or revise these Terms of Service at any time at its sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and may provide additional notice through the Website, by email, or through other communication channels as we deem appropriate.

Your continued access to or use of the Website or Services after the effective date of any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately cease using the Website and Services and, if applicable, close your account. We encourage you to review these Terms regularly to stay informed of any updates.

We may also, in the future, offer new services or features through the Website. Such new services or features shall be subject to these Terms as amended from time to time.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect as if the invalid or unenforceable provision had never been a part of these Terms.

18. Waiver

No failure or delay by Via 313 in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. The rights and remedies of Via 313 under these Terms are cumulative and not exclusive of any rights or remedies that Via 313 may otherwise have at law or in equity.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Via 313 on the Website, constitute the entire agreement between you and Via 313 with respect to the subject matter herein and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and the Services. No prior drafts of these Terms shall be used to interpret or construe the intent of the parties.

20. Force Majeure

Via 313 shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, strikes, labor disputes, riots, war, acts of terrorism, governmental orders or restrictions, power or telecommunications failures, supply chain disruptions, or any other event of force majeure. In such circumstances, Via 313 will use commercially reasonable efforts to resume performance as promptly as practicable.

21. Consumer Protection Notice

Via 313 is committed to complying with all applicable federal and state consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 45) and applicable state consumer protection statutes. We are dedicated to honest and transparent business practices, and our marketing and advertising materials are intended to be accurate and non-deceptive.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale or sharing of your personal information. Please refer to our Privacy Policy for more information on how to exercise these rights.

Consumers who wish to file a complaint regarding our business practices may contact the Federal Trade Commission at www.ftc.gov or their applicable state attorney general's office.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to communicate with us regarding any legal matter, please contact us using the information below:

We will make every effort to respond to all legal and compliance inquiries within a reasonable timeframe. For general customer service inquiries, including order issues, refunds, and feedback, please use the contact options available on the Website.